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Please ensure you read and understand the following terms and conditions.
If you have any queries, please do not hesitate to contact us for clarification
before you sign the booking form.
Whilst we reserve the right to amend our prices at any time, we will confirm
to you the current price at the time of booking. As soon as we have confirmed
your reservation, the price of the rental is guaranteed. This guarantee is
offered subject to our terms and conditions.
Terms and Conditions
1. Contract
A contract exists when the property owners, have received the
deposit and signed booking form and confirmed your booking in writing/email.
This contract is between the property owners and the lead guest who
must sign the booking form accepting these terms and conditions on behalf
of all persons named on the booking form, including those substituted or
added by agreed amendment of the booking.
2. Authorised guests
(i) The lead guest must be a member of
the party occupying the property and must be over 21 years of age.
(ii) The
lead guest, by signing the booking form, certifies that he or she is authorised to agree
the booking terms and conditions on behalf of all persons included on the booking form,
including those substituted or added by agreed amendment with the property owners
at a later date.
(iii) Only those persons
listed on the booking form are authorised to use the property. Any changes to the persons
booked to occupy the house
must be notified to and confirmed by the owners before occupancy commences
(This is to comply with State Law)
(iv) The lead guest is required to disclose on
the booking form the age of any guests 21 years or under.
(v) Maximum number of guests is 8 persons
3. Alterations to confirmed bookings
(i) All requests to alter a confirmed booking must be
made by the lead guest in writing and must be confirmed by the owners in writing. Whilst the
owners will try to accommodate any request to alter a confirmed booking
(subject to availability) we make no guarantee that any alteration will be
possible. If an alteration is not possible and the guest decides to cancel
– the cancellation charges will apply.
(ii) If any alterations/amendments are made to a confirmed booking, this may result in
the price guarantee becoming void and the booking becoming subject to the prices
in force at the time of the alteration.
(iii) If an alteration is made
to a confirmed booking results in the number of nights/length of stay being
reduced, no price reduction will be given from the original confirmed booking.
4. Insurance
We strongly advise that all guests have
appropriate travel/holiday insurance in force from the time of booking, for the
total duration of the trip. Please ensure the policy includes cancellation charge cover.
UK and all other non US guests are also advised to have a policy that gives
adequate medical cover for the US.
Please be aware that if you choose
not to take out insurance, you, the lead guest, will be personally responsible for payment of any
cancellation charges which may become due.
5. Payments
(i) Payment of the non refundable deposit is required at the time of booking.
(ii) A security deposit of US$250/GB£200 will be charged ten
weeks prior to the start date of the rental, this will be held by the
owners, management company or their agents against loss or damage
occasioned by the use of the property by the parties to this agreement.
The security deposit will be fully refunded by the owners, management company or
their agents approximately 28 days after the completion of the holiday subject to
a satisfactory damage/loss report being received from our Management Company and all Terms and
Conditions being adhered to. The lead guest agrees to pay any additional charges
for damage or loss not covered by
the security deposit. The owners, management company or their agents reserve the right
to recover such costs by any means available to them.
(iii) Payment of the balance and security deposit is required ten weeks prior to
your agreed arrival date. We reserve the right to treat the booking as cancelled
if we do not receive the balance by the due date, cancellation charges will then apply
6. Cancellation
(i) Any cancellation of a booking must be made
in writing to the property owners by the lead guest and is subject to the following charges:
More than 10 weeks prior to your arrival date - full deposit.
Less than 10 weeks prior to your arrival date - 100% of the total rental cost.
(ii) In the unlikely event that the owners, due to circumstances beyond their control, have to
cancel the booking, the owners will endeavour to locate a suitable
alternative villa. Should the owners be unable to locate an alternative
villa or if the alternative villa is not acceptable, the lead guest will
receive a complete refund of all monies paid by them, to the owners.
However the owners, Management Company or their agents will not be liable
for any other loss, consequential or otherwise, incurred by the lead guest
or any other member of the party.
7. Force Majeure
The owners of the property, their management
company or agents will not be liable for loss or delay occasioned by any
of the following: Strikes, Riots, Political unrest, Hostilities, War or
threat of war, Terrorist activity, Adverse weather conditions, Closure of airports
or any other event beyond the owners control.
8. Check-in and Check-out times
Arrival at the property must be after 4.00 pm local time. The
property must be vacated by 11.00 am on the day of departure. (Unless
otherwise advised to you in writing)
9. Your Responsibilities
(i) The Lead Guest is required to check the property and facilities thoroughly
and report any damage or missing items within 24 hours of check in. Any loss
or damage not reported within this time will be the responsibility of the
Lead guest and charged for accordingly.
(ii) The party must treat the property; its furnishings, fixtures & fittings,
utensils and other facilities with respect. Any loss, damage or problems
relating to the property or its contents must be reported to the management
company immediately. The management company will endeavour to replace or
rectify any loss or damage to the property or its contents, or resolve any
problems you may have as soon as practically possible.
(iii) The Lead Guest must make good or pay for any loss, damage or
breakage. The owners reserve the right to withhold any monies from the
security deposit to pay for any loss or damage caused to the property or
it’s contents by any member of the party. The lead guest agrees to pay any additional charges
for damage or loss not covered by
the security deposit. The owners, management company or their agents reserve the right
to recover such costs by any means available to them.
(iv) For the security of your party and the villa, do not allow any unidentified
visitors to enter the villa. If in any doubt please call the management company
to check the identity and authorisation of any maintenance/pest control staff.
(v) The villa is protected by a Brinks monitored security system, this not only
acts as a burglar deterrent but is also a monitored fire alarm. Therefore it is
required that the lead guest makes all members of their group aware that all doors
and windows must be locked, including both garage doors, the front door and the 3
doors leading to the pool area and the alarm activated
whenever the villa is left unattended.
(vi) When checking out of the villa for the final time please ensure that;
All doors and windows are locked, including both garage doors, the front door and the 3
doors leading to the pool area. The alarm is activated and the key is returned
to the lockbox.
It is very important for the security of the villa that these instructions are followed
even if the cleaners or anybody else is waiting to gain access to the villa.
All authorised housekeeping and maintenance staff are in possession of keys and appropriate codes
for gaining access to the villa. Do not give keys or codes to anybody.
(vii) United States immigration requires that all UK citizens including children,
travelling under the Visa Waiver scheme, hold a full
10 year passport with at least 90 days remaining after your trip. Non UK
citizens and those UK citizens not eligible to travel under the Visa Waiver Scheme,
are advised to contact the United States embassy to check visa
requirements prior to booking.
10. Swimming Pool and Spa
(i) The property has a swimming pool and spa. Swimming pools, spas
and the surrounding areas are potentially dangerous. Guests are specifically requested not
to allow children to use the pool or spa, or pool/spa area unsupervised,
not to swim or use the spa unaccompanied and not to swim or use the spa
under the influence of alcohol, medication or other mind altering
substances. The owners, management company or their agents do not accept liability for any
accident, injury or death, howsoever caused, as a result of the use of the
pool, spa and pool/spa area.
(ii) For your safety and comfort the pool and spa is inspected, cleaned and
if necessary, chemically balanced every week. The pool staff do not need to gain access
to the interior of the villa to carry out this maintenance. On rare occasions it may be necessary
to apply extra chemicals to the pool/spa
to maintain safe and correct chemical levels. Should this occur during your stay it
may be necessary for all guests to refrain from using the pool/spa for a period specified by
the pool cleaning company's agent - this is a normal part of pool maintenance
11. Pool door and Window alarms
There are alarms on all doors and windows leading to the pool/spa area: These
alarms must not be switched off, tampered with or in any way disabled. This is a state
requirement and can result in a $5000 fine if not adhered to
12. Cleaning & Trash
(i) The property will be cleaned and checked prior to your arrival
and after you have departed. Should you require mid stay cleaning this can
be arranged and paid for locally with the management company. Although the
property will be cleaned after your departure it must still be left in an
orderly state and all kitchen utensils should be washed. Should the
property require extensive cleaning then the owners, management company or
their agents reserve the right to withhold any monies from the security
deposit to pay for the extra cleaning.
(ii) Trash collections are twice per week, the actual days are listed
in the owners manual in the property. The trash must be placed in trash
bags and securely tied before being placed in the bins. The bins must be
placed at the end of the property's drive, close to the road on the
evening before collection - the bins must be returned to the garage by
the evening of collection day. The county can and do impose HEAVY fines
for loose trash and bins not returned to the garage. If any member of
your party violates the county trash laws the lead guest will be liable
for any fines incurred
13. Climate
Florida is a tropical climate and as such is the home of many insects etc. Our home is
treated on a regular basis to repel such unwanted visitors, but inevitably
they will occasionally find their way inside the property. They are best
eradicated by spraying with an appropriate product. The problem with these
unwanted guests is greatly reduced if food and crumbs are not left on
worktops, tables, floors, or in the pool area – it is advisable to clean
up spills immediately.
14. Pool Heat
(i) Pool heat is charged as an optional extra. The pool heater thermostat is set to heat
the water in the pool to approximately 85 degrees, however the pool blanket must be
used at all times when the pool is not in use. Like you we have no control over the
weather! We are unable to guarantee the water temperature with pool heating as this
will depend on the prevailing weather conditions.
(ii) The pool heater is a mechanical
device, and can be subject to occasional failure. If such a breakdown was to happen,
every effort will be made to repair the heater as quickly as possible. We will only
refund the amount that the guest has paid for the pool/spa heat for the days that
the heater is not functioning.
15. Construction
The Lead Guest is hereby made aware that on many estates there may
be other homes under construction. The owners, Management Company or
their agents will not accept liability for
complaints arising from construction.
16. Noise/Disturbance
The property owners, their Management
Company or agents will not be liable for any loss caused by noise or
disturbance within the vicinity of the property.
17. Mechanical/Electrical breakdown and loss of Mains services
(i) There are numerous mechanical/electrical appliances at the property, whilst
we endeavour to ensure that all such items are working and available for guests
to use, the owners, their management company or their agents are not liable
for any loss, consequential or otherwise, from failure of any mechanical/electrical
appliances. Furthermore the owners cannot guarantee that all the facilities described
on any advertisements will be available.
(ii) No Liability is accepted by the owners, their management company or agents
for loss of mains services due to circumstances beyond their control.
18. Computer
The villa is equipped with an internet connected computer for your use.
We ask that you do not attempt to load any software, or download files from the internet.
The computer is thoroughly checked after every guest leaves and any evidence of tampering
will be considered a breach of contract.
19. Smoking and Pets
Our property is often used by children with severe allergies.
(i) We have a strict NO SMOKING policy inside the house.
Guests are welcome to smoke on the pool deck, provided that ashtrays
are used and stubs/butts are carefully disposed of.
If the management company find any evidence of smoking inside the house
during your stay, this will be regarded as a serious breach of contract
and you will be evicted immediately. All monies paid will be forfeited and you will be
liable for a deep clean fee - this will include
but is not limited to, professional cleaning of all soft furnishings, linens,
carpets etc as well as a “clean air” fee, to replace all air conditioning filters and
de-odorising costs
(ii) We have a strict NO PETS policy. If the management company find any evidence of pets
during your stay this will be regarded as a serious breach of contract and you will be
evicted immediately. All monies paid will be forfeited and you will be
liable for a deep clean fee and pest control charges - this will include
but is not limited to, professional cleaning of all soft furnishings, linens,
carpets and de-ordorising costs
20. Vehicles and Parking
In accordance with the Calabay Parc Homeowners Association rules, no truck
or van, boat, trailer, recreational vehicle, commercial vehicle or other types of
non passenger vehicles, equipment, implements or accessories shall be parked, stored
or otherwise kept on any portion of the property or elsewhere on Calabay Parc.
21. Access
Whilst guests privacy is always respected, the owner,
management company or their agents reserve the right to gain access to the
property at any time.
22. Complaints
We sincerely hope you do not have any!! But in the unlikely event that you
experience a problem relating to the property, this must be reported to the
Management Company immediately to allow them to try and rectify the
problem. If a satisfactory solution is not achieved within 24 hours, we ask
that you put the complaint in writing to the Management Company and also
contact us, preferably by email, with a copy of the complaint within 48
hours of the complaint arising so that we have the opportunity to respond
as soon as possible. Unless there are exceptional circumstances, we will
not consider the owner, management company or their agents liable for any
complaint that was not initially registered with our management company
during your stay.
23. Liability
The owners, management company or their agents do not accept
any liability for accident, loss, injury or death, or for any such claim by a
third party caused as a consequence of actions by any authorised guest or
other unauthorised person(s) present at the property. Guests are specifically
requested to supervise children at all times.
24. Breach of Contract
Failure to comply with any of the terms
and conditions by any member of the party may result in your booking being
cancelled/terminated. In such circumstance all monies paid will be
forfeited and the owners, their management company or agents accept no
liability for any consequential loss incurred by any guest.
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